During navigation, the following information may be collected: characteristics of the access device, browser, Internet Protocol with date, time and origin, information on clicks, pages accessed, the next page accessed after exiting the website and/or application , any term entered on the website and/or application (including our search tool), geolocation, profile data on social networks, among others.
The information will be received, treated and stored in a safe and complete manner, in a controlled and secure environment, respecting the legal retention period, even after the end of the relationship maintained with the website user.
The information obtained will be considered confidential and will only be accessed by authorized and trained people to provide treatment.
The collected information can be used to provide more efficient navigation, directed to the users needs, providing them with a better experience. The retention time of the information will respect the current laws, as well as the best Information Security practices, aiming to meet the highest level of confidentiality, integrity and availability.
When browsing the site, the user may not accept the use of cookies. In this case, you can adjust your browser settings to not allow its use. However, it is not recommended to disable them, as it may impact the user experience when using the site. Regarding the application, if the user does not agree with the use of technologies to recognize the origin and last access, as well as monitor its use, the user must stop accessing the application.
The storage and use of information will enable ELEVE FÁCIL to offer personalized services, according to the characteristics and interests of its customers. With this, there may be offers of specific content and advertising for customers, benefiting their experience on the site and/or application. To this end, ELEVE FÁCIL may share the information obtained with contracted companies, always taking into account the fundamentals of customer protection, requiring compliance with our security and privacy guidelines established in these Directives and legal requirements.
The information and data contained in our records, as well as other requests that may guarantee legal or contractual rights, will only be provided to the respective holders upon formal request, in compliance with legal requirements.
User access and personal data records, compliance with the rights to privacy, protection of personal data and secrecy of private communications are carried out in accordance with the legislation.
Personal data may be definitively deleted, upon request by the client, at the end of the relationship between the parties, observing the retention period established by law.
The website may contain links that direct the customer, at its sole and exclusive discretion, to third-party pages. ELEVE FÁCIL disclaims any responsibility for the safety of navigation on such pages, as well as for the content made available therein.
Regardless of the direction given on the website and/or application page, these Privacy Directives are not applicable to the pages of third-party companies, which may have privacy policies different from this one, which are recommended to read.
The authentication mechanisms (password) available for access to transactional environments are for personal and non-transferable use and must not be shared under any circumstances. ELEVE FÁCIL is not responsible for any damage caused by this sharing.
ELEVE FÁCIL is not responsible, under any circumstances, for problems related to the partial or total unavailability of data transmissions arising from the infrastructure of service providers and internet access.